Privacy Policy

Introduction

Voice2Work ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered field service management platform designed for appliance repair businesses.

By using Voice2Work, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Account Information

• Business name, address, and contact information
• Owner and employee names, email addresses, and phone numbers
• Login credentials and account preferences
• Billing and payment information

Service Data

• Customer information (names, addresses, contact details, service history)
• Job records, appointments, and scheduling data
• Appliance information including model numbers, serial numbers, and photos
• Parts orders, invoices, and payment transactions
• Voice recordings and transcriptions when using voice commands
• Technician locations during active work hours (for routing optimization)

Usage Information

• Device information and browser type
• IP addresses and general location data
• Feature usage patterns and preferences
• Error logs and performance data

How We Use Your Information

• Provide and maintain our field service management platform
• Process voice commands and automate business workflows
• Generate AI-powered scheduling, diagnostics, and parts recommendations
• Send appointment reminders and customer communications on your behalf
• Process payments and manage invoicing
• Optimize technician routing and job scheduling
• Improve our AI models and service quality
• Provide customer support and respond to inquiries
• Send product updates and relevant business communications
• Comply with legal obligations

AI and Voice Processing

Voice2Work uses artificial intelligence to process voice commands, automate scheduling, assist with diagnostics, and streamline business operations. When you use voice features:

• Voice recordings are processed to understand commands and extract relevant information
• Transcriptions may be stored to improve accuracy and maintain service records
• AI agents analyze data to provide recommendations but human oversight is maintained for critical decisions
• You can request deletion of voice data at any time

Data Sharing

We may share your information with:

• Service Providers: Third-party vendors who assist with payment processing, cloud hosting, analytics, and customer support
• Parts Suppliers: When you order parts through our platform, necessary order information is shared with suppliers
• Your Customers: Appointment confirmations, technician arrival times, and invoices are sent to your customers on your behalf
• Legal Requirements: When required by law or to protect our rights and safety

We do not sell your personal information or your customers' data to third parties.

Data Security

We implement industry-standard security measures to protect your data:

• End-to-end encryption for data in transit and at rest
• Secure, SOC 2 compliant cloud infrastructure
• Regular security audits and penetration testing
• Role-based access controls for your team
• Automatic session timeouts and multi-factor authentication options

Data Retention

We retain your data for as long as your account is active or as needed to provide services. Service records, invoices, and customer data are retained according to applicable business and tax regulations (typically 7 years). You may request data deletion, subject to legal retention requirements.

Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to or restrict certain processing
• Data portability (receive your data in a structured format)
• Withdraw consent for optional features

To exercise these rights, contact us at privacy@voice2work.com.

California Privacy Rights (CCPA)

California residents have additional rights under the CCPA, including the right to know what personal information we collect, request deletion, and opt out of certain data sharing. We do not sell personal information. To submit a request, contact privacy@voice2work.com.

Children's Privacy

Voice2Work is a business-to-business service not intended for individuals under 18. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the platform. Your continued use after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: